WhatsApp Privacy Policy for Jay’s Dental Care

Effective From: 14-Mar-2025

At Jay’s Dental Care, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we use WhatsApp to communicate with patients, the types of information we may collect, and how we safeguard your data.

1. Use of WhatsApp

We use WhatsApp as a communication tool to provide healthcare-related information, appointment reminders, follow-ups, and other relevant updates. By using WhatsApp to communicate with us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

When you communicate with us via WhatsApp, we contact you via the registered mobile numbers you have shared with us while enrolling with us. Below are the details we collect and store in our ERP for communicating with you:

Your name and contact details (phone number).

Health-related information you voluntarily share with us.

Any other information necessary to provide healthcare services.

Other consents you have signed with us.

Note, all the related information of yours will be stored securely in our Cloud based ERP solutions. We only use them while communicating to you via WhatsApp messaging. We will never reach out to you to collect information via WhatsApp related to your personal details or any other than the ones we have in our ERP. Any modifications of the contacts and other details will only be done in the ERP, and we use those updated details for our communication with you related to the health care services.

3. How We Use Your Information

We use the information collected through WhatsApp for the following purposes:

To provide healthcare services and support.

To send appointment reminders, follow-ups, and other relevant updates.

To respond to your inquiries and requests.

To improve our services and communication processes.

4. Data Security

We take the security of your information seriously.

To protect your data

We use end-to-end encryption by WhatsApp to secure messages. Also, we store your information in compliance with applicable data protection laws and regulations. Access to your information is restricted to personnel only.

5. Third-Party Services

WhatsApp is a third-party service, and its use is subject to WhatsApp's own Privacy Policy and Terms of Service. We encourage you to review WhatsApp's policies to understand how they handle your data.

6. Your Rights

You have the following rights regarding your personal information:

Access:

You can request access to the information we hold about you (electronically and in print).

Correction:

You can request corrections to any inaccurate or incomplete information.

Deletion:

You can request the deletion of your information, subject to legal and regulatory requirements.

Opt-Out:

You can opt out of receiving communications via WhatsApp at any time by notifying us.

7. Retention of Information

We retain your information only for 3 years since the day of registration with us. As long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our use of WhatsApp, please contact us at:

Jay’s Dental Care

47, Madipakkam Main Rd, Puzhuthivakkam, Madipakkam, Chennai, Tamil Nadu 600091
Phone:+91-44-22421863/43156863/43596936
Email: drjay@jaysdental.com